❓ Frequently Asked Questions
What payment methods are available?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the terms of delivery?
We offer delivery via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week if the goods are in stock. For items not in stock, the lead time is 15-30 days depending on the order quantity.
Is there a warranty period for the instruments?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
What shipping options are available for Mexico?
We offer multiple solutions: international express for those with import experience, and a door-to-door service where we handle customs and taxes for those without import experience. Alternatively, shipping via the United States is possible for tax-free entry under certain limits.
Can the packaging for the instrument set be customized?
Yes, we support customized packaging to meet your specific logistical or branding requirements.