What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges depend on the weight and destination.
Do your products have ISO and CE approvals?
Yes, our products are manufactured under strict quality standards and have obtained ISO13485 and CE certifications to ensure safety and performance.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders initially to test the market.
Can you provide free samples?
We can offer free samples for testing, but the cost of freight must be covered by the customer.
Can I purchase products not shown in the catalogue?
Certainly. If you have pictures or samples of similar orthopedic products, send them to us. Custom or non-listed items may require a longer delivery time.
What are your standard payment terms?
For orders under $800, 100% in advance. For orders over $800, 30% T/T in advance and the balance before shipment. We accept T/T, L/C, Western Union, and PayPal.