❓ Frequently Asked Questions
Q1: What payment methods are accepted?
A: We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Q2: What are the terms and options for delivery?
A: We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3: What is the typical delivery timeframe?
A: Generally, it takes about 3 days if the goods are in stock. For non-stock items, delivery typically ranges from 15 to 30 days depending on the order quantity.
Q4: Do the products come with a warranty?
A: Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5: How are customs and taxes handled for international shipping?
A: If you have import experience, we ship via standard international express. For clients without import experience, we can provide specialized routes that include customs handling and door-to-door delivery.
Q6: Is customization available for the instrument sets?
A: Yes, we accept OEM/ODM customization requests to meet specific surgical or clinical requirements.
DTRX Orthopedic Implants
